You got questions, and we got answers! If you have an question that hasn't been addressed on this page, feel free to reach out to us at firstname.lastname@example.org.
How long will it take to get my order?
We try our best to process orders within 2-3 business days. Once completed, you’ll get a shipping confirmation and you’ll be able to track your order’s journey to you.
Orders are shipped via Canada Post from our warehouse in Toronto so transit times can vary depending on where you live! Orders within Ontario usually arrive between 1-3 business days, orders shipping outside our home province can take anywhere from 2-7 business days to get to you. For rural and remote areas, it could take up to 13 business days to arrive, so please keep that in mind when placing your order!
More information about shipping can be found HERE.
Do you ship internationally?
We also ship to contiguous United States, but unfortunately we don’t offer shipping for destinations outside of Canada and the US.
Help! I received a tracking number and its not working!
Once orders are processed for shipment, it can take up to 24 hours for your tracking information to update. If your package is in transit and the tracking information has not been updated in over a week, please contact us!
I made multiple orders - can I ship these together?
Due to high volume, we can only process orders as they are received. We unfortunately cannot combine shipping on orders to the same address.
I missed out on an amazing promo, can you apply this to my order?
Unfortunately we can’t apply past promotions onto new orders. Sign up for our mailing list at the bottom of the page to be first to know about upcoming promotions and events!
Do you offer Local pickup?
Yes! We partnered with PenguinPickUp so you can conveniently ship your order to the PenguinPickUp on 68 Abell St. (right behind our Flagship on Queen) for FREE! Simply select this option at checkout, and PenguinPickUp will notify you when order is ready for pick up.
Please know that these orders are processed from our warehouse so allow up to 7 business days for your order to be packed and shipped to PenguinPickUp.
Valid identification is required when picking up your order. More information about this service can be found HERE.
Can I get a friend get my order from PenguinPickUp for me?
For security reasons, the person who placed the order needs to be there to pick it up! If you’re not local to Toronto we recommend shipping the order directly to yourself.
I’d love to have Drake General Store goods in my store! Do you wholesale?
We sure do! Please direct any wholesale inquiries at email@example.com.
I think my brand would be a great fit for the Drake General Store! Can you carry my stuff?
We’re always on the lookout for new and innovative brands to carry in our stores. Any product submissions can be submitted to firstname.lastname@example.org.
Are you affiliated with Drake, critically acclaimed recording artist and star of Degrassi High?
While we are huge fans of Aubrey Drake Graham, we are proudly part of Drake Hotel Properties family, which includes the Drake Hotel which opened its opened doors in 2004, long before @champagnepapi was #The6ix God.