Please allow 3-5 business days for order processing and verification and an additional 2-7 business days for delivery.

Please note that we do not ship orders on weekends or holidays.

Have an issue with the order you just placed? Get in touch at for any adjustments. Please note that requests made over 12 hours after an order has been placed may not be eligible, as your order is already underway.

Holiday Delivery Dates:

Looking to buy a gift for the holidays? Order by these dates to get your order in time!

Greater Toronto Area: December 21

Rest of Canada: December 18

Rural Areas: December 12

United States: December 9

Rest of the World: December 5 (Xpresspost)


We offer flat rate shipping on all orders! Easy, right? Here are the rates:

Within Canada

Under $70 CAD (before taxes + after discounts): $10 CAD
Over $70 CAD (before taxes + after discounts): FREE!*

Orders are shipped via Canada Post from our warehouse in Toronto.

Free Toronto Pickup

Local to Toronto? Orders can be sent to PenguinPickUp at 68 Abell St., located right behind our Queen St. W. Flagship. Simply select the PenguinPickUp option at checkout. PenguinPickUp will send you an email when your order is at the location for pick-up.

Please know that these orders are processed from our warehouse, so allow up to 7 business days for your order to be packed and shipped to PenguinPickUp.

Valid identification is required when picking up your order. More info about this service can be found here

To activate this shipping method, you must have a Toronto-based shipping and billing address. 

United States

Beyond our Canadian homeland, we also ship to the USA!**

Under $150 CAD (before taxes): $20 CAD
Over $150 CAD (before taxes): FREE!*


We've opened up international shipping to select counties. Our international shipping rates are calculated in real time. With the two options. 

International Parcel: 12+ business days.

Xpresspost: 4-7 business days, guaranteed

*Certain oversized items and shipping addresses may be exempt from Free Shipping.
**We are unable to ship food items outside of Canada at this time.

We are unable to predict or take responsibility for any customs or duties incurred in the shipping process.

We try our best to make sure that your order is delivered on time, but cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, peak periods etc.

All orders are subject to verification and approval before shipping.