Holiday 2020 Online Return Policy

We always hope that you love everything in your order, but if you're unsatisfied for any reason with any of the items you received, we’re more than happy to offer a refund. Please note that:

  • All items must be unused, and in their original packaging.
  • Clothing must be unworn, with their tags attached.  
  • All items must be sent back by January 15th, 2021

We do not refund shipping on orders and you are responsible for the return postage. We’d advise shipping your return with a tracking number to ensure that the items do not get lost in transit.

Food, apothecary, undergarments, and swimwear are final sale and cannot be returned for a refund. 

Download return form here.

    Exchanges 

    Currently, we are unable to accommodate exchanges by mail. We welcome you to return your items by mail, and repurchase the items in your desired size or style.

    Refunds

    Payments will be refunded back onto your original method of payment. Please allow between 3-5 business days for your return to be processed.

    Sale/Promo Items will be refunded via store credit in the form of a Gift Card.

    Returning Faulty/Incorrect Items

    In the event you receive a faulty or incorrect item, please reach out to us at info@drakegeneralstore.ca and we will happily provide a return shipping label. Once the defective item is received we’ll ship out a replacement. 

    Please reach out to us at info@drakegeneralstore.ca should you have any questions.